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How Wenspok Companies Transformed Customer Service with Berry's Camera-Based Timers

In the ever-evolving world of Quick Service Restaurants (QSRs), delivering quick and efficient service is paramount. Wenspok Companies, a key player in the industry, recognized this need and embarked on a journey to enhance their drive-thru operations. Their secret weapon? Berry's camera-based drive-thru timers, a modern solution that's rewriting the rules of QSR service.




 

Testing the Waters: A Game-Changing Discovery

Last year, Wenspok began testing Berry's camera-based drive-thru timers in select locations. The results were nothing short of remarkable. Unlike traditional loop timers, Berry's system provided actionable data that could be harnessed to streamline operations. This newfound efficiency was not only a game-changer but also demonstrated significant advantages over existing technologies.


A Leap from Traditional Loop Timers

Before the advent of Berry AI, Wenspok's drive-thru operations relied on traditional loop timers. While these timers provided basic insights, they lacked the depth and precision offered by Berry's camera-based technology. The transition from the old to the new marked a turning point in their drive-thru journey.




Ease of Implementation and Maintenance

One of the standout features of Berry's camera-based timers is their ease of installation and maintenance. Traditional loop timers often require extensive groundwork and maintenance efforts. In contrast, Berry's timers can be seamlessly integrated with existing infrastructure, reducing installation time and costs. This means QSRs like Wenspok can focus on what truly matters: serving their customers efficiently.


The Need for Speed: Improving Service Times

For QSRs, speed of service is synonymous with customer satisfaction. Berry's timers provide real-time data that allows Wenspok to make immediate operational adjustments. This ensures that customers spend less time waiting and more time enjoying their meals. In the competitive world of QSRs, every second saved can make a significant difference.


Unlocking Actionable Insights: The Berry AI Advantage

With Berry AI, Wenspok's stores entered a new era of drive-thru management. The system offered a wealth of real-time data, including the pre-menu queue time and drive-off information. This data was a game-changer. It allowed the staff to have an accurate pulse on the drive-thru dynamics, enabling them to make informed decisions on the fly.




Precision in Food Preparation: Adapting to Customer Flow

Another significant advantage of Berry AI was its capacity to help staff prepare food with greater precision. By analyzing the difference in car count compared to historical data, the kitchen could anticipate order volume accurately. This meant that food could be prepared just in time, reducing wait times and ensuring that each customer received their meal promptly.


Impressive Results: A 14.9% Speed Improvement

The transformation brought about by Berry AI was nothing short of remarkable. Stores equipped with drive-thru timers saw a remarkable 14.9% improvement in service speed. This translated into shorter wait times, happier customers, and a competitive edge in the QSR landscape. The numbers spoke for themselves, affirming that Berry AI was not just a technological upgrade but a strategic investment in customer satisfaction and operational excellence.


Fueling Ambitions: A Commitment to Expansion

The success of Berry's camera-based timers in testing was a catalyst for change at Wenspok Companies. Recognizing the immense potential of this technology, they've made a firm commitment to expand its use to more locations. The upcoming rollout promises not only improved speed of service but also a more seamless and enjoyable drive-thru experience for their valued customers.


 

The story of Wenspok Companies and Berry's camera-based drive-thru timers is a testament to the ever-evolving landscape of the QSR industry. As technology continues to advance, QSRs are finding innovative ways to meet the demands of their customers while staying ahead of the competition. The future is bright for those who dare to embrace change, and for Wenspok Companies, that future is now.

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