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Customer Testimonials


"This is what the future looks like for us, Berry’s camera timers help us improve the full drive-thru experience—something traditional loop timers can’t do.”
Sharlene Smith, Zaxby’s
COO

How customers succeeded with Berry


Increase speed and sales

Drop chicken/fries at the right time based on live drive-thru data

Reduce bottlenecks and improve throughput by responding faster to real-time traffic patterns

Reveal the real reason behind delays

Pinpoint whether slowdowns are due to volume or internal flow issues

Uncover problems like poor vehicle direction or prep delays that are easy to overlook

“We learned that the delay wasn’t just from high volume—our drive-thru layout was blocking cars from exiting, and Berry AI helped us uncover it.”
Chris, Zaxby’s
Operations Lead


Improve consistency and performance across locations

Track and replicate high-performing behaviors with store-level insights

Teams using Berry AI have improved overall service scores by 5–10%

“Since adopting Berry, our SMG scores have climbed from about 68–70 percent last year to roughly 73–78 percent across every category.”
Kendra, Zaxby’s
Multi-Unit Operator

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